The Prudential Center, commonly known as the “Pru,” is an iconic shopping and commercial complex in Boston’s Back Bay neighborhood. The enclosed shopping mall, which forms part of a larger mixed-use development, sits at the base of the Prudential Tower and connects directly to several surrounding landmarks, including the Hynes Convention Center, the Sheraton Boston hotel, and the 101 and 111 Huntington Avenue office towers.

Early Development and Design

The site for the Prudential Center was once marshland and later a railyard. In the early 1960s, the Prudential Insurance Company of America embarked on a massive urban renewal project to transform the area. The centerpiece of this development was the Prudential Tower, completed in 1964, which at the time became Boston’s tallest building. Surrounding the tower, a mix of office buildings, a hotel, and retail spaces were built, though the area initially lacked cohesion.

By 1991, a plan was proposed to connect the disparate buildings with an enclosed shopping center. The result, the Shops at Prudential Center, was completed in 1993. This development unified the area, providing a sheltered space for pedestrians to travel between office towers, hotels, and convention venues. The mall quickly became a central retail hub, serving both office workers and convention-goers.

Expansion and Features

Today, the Prudential Center is home to over 75 retailers, including high-end brands like Saks Fifth Avenue, Ralph Lauren, Lacoste, and Vineyard Vines. In 2016, the mall’s food court was replaced with an upscale Eataly location, further enhancing its appeal as a dining and shopping destination. A variety of restaurants and cafés offer both quick bites and fine dining options.

The Prudential Center’s strategic location provides excellent transportation access. It is directly connected to the Prudential subway station on the Green Line and is within walking distance of the Back Bay station, which serves the Orange Line, Commuter Rail, and Amtrak. The center also offers underground parking and is served by several MBTA bus routes.

St. Francis Chapel

One of the unique features of the Prudential Center is the St. Francis Chapel, a Roman Catholic chapel located within the mall since 1969. Originally staffed by Franciscans, the chapel is now managed by the Oblates of the Virgin Mary. It serves both as a place of worship and a spiritual refuge for visitors, offering daily services and a religious gift shop.

Evolution and Challenges

Over the years, the Prudential Center has undergone several changes. In the 1990s, plans for an expanded shopping mall were realized with the development of new pedestrian connections. However, in 2014, the open plaza near Boylston Street was replaced by a new entrance, requiring the removal of the Quest Eternal sculpture, a bronze piece once considered a prominent symbol of the area.

In recent years, the center has continued to evolve. In 2020, the iconic Lord & Taylor department store closed, with plans for a new Dick’s Sporting Goods store to take its place. Despite these changes, the Prudential Center remains a vital part of Boston’s commercial landscape.

Legacy and Impact

The Prudential Center played a key role in transforming the Back Bay neighborhood, contributing to Boston’s mid-century urban renewal. While the area has evolved with modern architecture, it carries echoes of its forgotten  past, notably Mechanics Hall, a significant 19th-century building that was demolished to make way for the complex. The Prudential Center continues to be a bustling retail and office hub, reflecting Boston’s ongoing growth and modernization.

Today, visitors can enjoy the high-end stores and restaurants in the Prudential Center, such as Eataly. While I would argue that no space in the Prudential Center is quite as striking as the atrium in Copley Place, the mazelike complex offers so much to do and see that the lack of a focal point probably won’t matter much to visitors. Though I personally prefer Copley’s architecture, the Prudential Center was thronged with shoppers and since they’re both connected there’s no reason you can’t visit both on the same trip!